Master the Skills Medical School Never Taught You
Take Control of Your Practice, Finances, and Career—With Expert-Led Learning
📢 Make sure your sound is turned on
Your healthcare career is more than just patient care.
At MED Academy, we equip doctors like you with practical knowledge in medical practice, business, finance, and personal development—so you can build a sustainable, rewarding career without the stress of trial and error.
Explore our courses below and take the next step toward a smoother, more successful medical career.
What If You Could Advance Your Medical Career with Confidence—Without the Overwhelm?
Let’s be honest. Medical school prepared you to save lives—but it never taught you how to navigate the real-world challenges of being a healthcare professional.
So here you are, juggling:
Endless paperwork and administrative tasks that take time away from what matters most
Financial stress—whether it’s managing your earnings, setting fees, or handling taxes
Overbooked schedules and professional burnout
Trying to balance career growth with family, personal time, and self-care
And if that wasn’t enough, you’re expected to stay updated on:
The latest medical advancements and best practices
Business and financial strategies to build a sustainable career
Personal development to stay sharp, balanced, and fulfilled
With your packed schedule, how can you possibly do it all?
Here’s the truth…
You cannot give what you do not have.
If you’re running on empty…
Feeling constantly stressed, overwhelmed, and overworked—your practice, your patients, and your personal life will suffer.
But what if there was a better way?
What if you could stay ahead in medicine, business, and personal growth—on your own time, at your own pace, without sacrificing your well-being?
That’s exactly why MED Academy was created.
A complete learning platform designed by doctors, for doctors, so you can gain the skills, strategies, and confidence to run a sustainable practice and create a life you love.
Why MED Academy Is the Trusted Mentor for Doctors Like You?
You’ve dedicated years to mastering medicine…but success in your career goes beyond just patient care.
Running a practice, managing finances, and growing your expertise all require skills that traditional medical training never covered.
That’s what many doctors struggle with… and this is where we bridge the gap.
MED Academy is more than just an online learning platform, it’s your roadmap to a smarter, more sustainable medical career.
Master the business and financial side of healthcare so you can earn what you deserve
Implement time-saving systems to streamline your workflow and reduce stress
Expand your skills and certifications to stay competitive and future-proof your practice
Gain insights from industry experts who understand the challenges doctors face
No fluff. No outdated lectures. Just real-world, actionable learning.
Set Your PF Right – The Ultimate Guide to Setting Your Professional Fees
Instructor: Elizza S. Senseng, MD, FPPS
Charge What You’re Worth—With Confidence
Struggling with how much to charge for your services? This course provides a clear, step-by-step system to help you set fair, sustainable professional fees—without hesitation or second-guessing.
Set professional fees that align with your expertise and financial goals
Ensure fair, ethical pricing while keeping your patients satisfied
Php 2,500
Lesson 1: Purpose, Promise and Profit
• Why clarity of purpose is key to a profitable practice
• The importance of having a well defined promise when you price your service 7
• Key questions you must ask when planning for profit
Lesson 2: Considerations for Setting Fees
• How pricing for products is different from setting fees for services and 3 things you can do about it
• Professional and Ethical considerations when determining our fees
• 3 POVs and 3 questions to get the sweet spot in setting your Professional fees
Lesson 3: 10 Practical Questions on PF setting
• Do patients use professional fees as a basis for selecting our services?
• Should I price based on the pricing around me?
• If I am new in the practice, should I price less?
• Should I charge differently online from face to face consultation?
• Can I charge on top of the professional fee I get from Health Maintenance Organization?
• Who can I waive my fees for?
• How much of a discount is okay?
• Is it okay to use room rates in charging?
• Should I include Philhealth in my Professional Fee?
• How do I know that the price is acceptable to patients?
Lesson 4: Create your PF setting guide
• How to compute for profit
• How to include taxes in determining your professional fees
• 8 steps to writing your PF and pricing guide
Pediatric Nutrition Module for the Busy Pediatrician
Instructor: Almida A. Reodica MD, DPPS, DPSPGHAN
Confidently Guide Parents on Pediatric Nutrition—Even With a Packed Schedule
This course offers a time-efficient, evidence-based approach to tackling feeding difficulties and obesity in pediatric patients—all within a 15-minute consultation.
If you’re a busy pediatrician struggling to provide nutritional guidance, this course will equip you with practical, actionable strategies you can implement immediately.
Simplify pediatric nutrition counseling with effective, time-saving techniques
Help children develop healthy eating habits and achieve optimal growth
Php 1,995
Part 1: Turn the tables on patients who are picky eaters
• Types of feeding difficulty
• Parenting styles
• Basic Feeding Guidelines
Part 2: Mastering the Nutritional Assessment and Management of Pediatric Obesity
• Defining Obesity
• Obesity Assessment
• Basic Principles for Pediatric Obesity Management
• Medical Screening for Children with Obesity
• Follow up issues to be discussed for obesity management
• The 15 minute obesity protocol
Taxation Made Easy for Medical Doctors
Instructor: DEAN Estelita C. Aguirre, CPA, MM
Understand Your Taxes & Keep More of Your Hard-Earned Income
Taxes don’t have to be confusing or overwhelming. This course breaks down BIR regulations, income tax, and filing requirements into clear, actionable lessons so you can stay compliant and avoid unnecessary penalties.
Understand your tax obligations without feeling overwhelmed
Ensure your practice is financially sound with smart tax strategies
Php 1,995
Taxation for Medical Practitioners (As Amended RA 10963 - TRAIN Law)
1. Classification of Medical Practitioners (MPs)
2. Income Taxation
3. Withholding Taxes
4. Business Taxation
5. Registration of MPs
6. Issuance of Official Receipt
7. Keeping of Books of Accounts of MPs
8. Interest, Surcharges and Penalties
The Wealthy Doctor – Essential Steps to Becoming Financially Independent
Instructor: Ryan N. De Vera, RFP, CTEP, CWM
Take Control of Your Finances & Build Long-Term Wealth
Doctors are trained to save lives—not manage money. This course gives you a clear financial roadmap to help you grow wealth, reduce debt, and make smart investment choices—without feeling lost or overwhelmed.
Create a personalized financial plan aligned with your life goals
Master cash flow, investments, and wealth protection strategies
Php 1,995
Part 1: Developing a Wealthy Mindset
1. Universal Principles
2. Understanding and Changing your Money Behavior
3. Your Money Blueprint
Part 2: Wealth Planning
1. Man and Money at Work
2. Managing Cash flow
3. Money Allocation Strategies
4. Managing, Minimizing and Eliminating Debt
5. Understanding Insurance Protection
6. Understanding Investment Alternatives
7. Investment Strategies
More Than Medicine – Creating an Efficient Practice and a Life You Love
Instructor: Diane Fabellon, MD, FPPS, IBCLC
Streamline Your Clinic, Improve Patient Care & Reclaim Your Time
Tired of admin work taking over your schedule? Learn how to optimize patient flow, delegate tasks, and manage your practice efficiently—so you can focus on patient care and still have time for yourself.
Reduce admin work, improve patient flow & increase efficiency
Create a practice that runs smoothly—without sacrificing personal time
Php 1,995
Module 1: Mastering Efficiency in Your Clinic
• Understanding Priorities: What Matters Most in Your Practice & Life
• Choosing the Right EHR & Digital Tools – Simplifying record-keeping & workflows
• Time Management Strategies for Doctors – Avoiding burnout while maximizing impact
Module 2: Building a Strong & Self-Sufficient Team
• Effective Team Management & Communication – Getting your secretary & staff on the same page
• Delegation Without Micromanagement – Teaching your team to run the clinic smoothly
• Scripts & Systems for Seamless Patient Flow – From reception to follow-ups
Module 3: Smart Financial Management for a Thriving Practice
• Cost-Saving Strategies & Avoiding Money Leaks – Running a profitable, low-waste clinic
• Simple Budgeting for Small Practices – Managing clinic expenses without stress
• Optimizing Insurance & Payment Systems – Making billing easy for patients & staff
Module 4: Enhancing Patient Satisfaction & Engagement
• Why Patient Experience Matters for Growth – Trust, retention, and referrals
• Reducing Wait Times & Managing Expectations – Small changes that make a big impact
• Using Technology to Improve Engagement – Online booking, reminders & patient education
Module 5: Beyond the Clinic – Designing a Life You Love
• Setting Boundaries & Avoiding Doctor Burnout – Prioritizing self-care without guilt
• Efficient Workflows = More Free Time – How systems let you work smarter, not harder
• Continued Learning & Growth – Investing in yourself while running a clinic
Get Started MD Medical Practice Planning: Build a Practice That Thrives
This ebook is your ultimate guide to launching a profitable, patient-centered, and sustainable medical practice. Designed specifically for young doctors, this step-by-step resource will help you navigate the complexities of practice setup, patient management, and financial planning.
This ebook is perfect for:
Doctors fresh out of medical training who want to set up their practice the right way from the start.
Physicians currently in practice who want to refine their business strategy for sustainability and growth.
Doctors who want to build a thriving practice while maintaining financial security and work-life balance.
Promo Price (For a month only)
Php 995
PART 1: BIG PICTURE THINKING
• How to visualize your ideal medical practice.
• Setting realistic goals that align with your values and lifestyle.
• Defining your income model that will help achieve your goals.
PART 2: GROWING YOUR PRACTICE
• How to design an exceptional patient experience that builds trust and loyalty.
• Creating a strong patient-centered practice where your patients become your advocates.
• How to build your community of patients to help grow your practice.
PART 3: EXECUTION & SUSTAINABILITY
• Step-by-step guide to legally set up your medical practice.
• How to strategically choose the best location for your clinic.
• Financial planning essentials for a practice that thrives.
Avail This Ebook and you’ll get this as a Bonus!
Bonus 1 ebook:
Get Started MD: 5 ways to jumpstart your practice to success
Bonus 2 ebook:
Get Started MD: 5 Real life Strategies to Attract patients and Grow your Practice
Who Is This For?
Doctors who are starting their practice and want to avoid costly trial and error.
Doctors who want to learn more about topics specific to their field of specialty
Doctors looking to integrate technology for efficiency and work-life balance.
Who Is This NOT For?
❌ For doctors who prefer face-to-face learning
❌ For doctors who prefer one-on-one learning like a coaching or mentoring session
WHY CHOOSE MED ACADEMY
Learn from experienced doctors, financial experts & practice management specialists
Get real-world, actionable strategies—no fluff, just results
Study at your own pace, anytime, anywhere
Master the skills that will make your practice fulfilling without trial and error.
Meet Your Instructors
Learn from Experts Who Understand Your Journey
At Med Academy, we believe that the best learning comes from those who have walked the path before you. Our courses are led by seasoned doctors, finance experts, and practice management specialists who bring real-world experience and actionable insights.
Elizza S. Senseng
MD, FPPS
Dr. Elizza Senseng is a pediatrician and healthcare entrepreneur with over 20 years of experience in private practice and medical business management. As the founding Chair of the Health Care Providers’ Cooperative, she pioneered the largest physician-led vaccine distribution network in the Philippines. Passionate about mentoring doctors, she has developed leadership, management and personal development programs at The Medical City to help Healthcare professionals prepare and build sustainable practices.
Diane Fabellon
MD, FPPS, IBCLC
Dr. Diane Fabellon is a pediatrician and International Breastfeeding Lactation Consultant with over 15 years of clinical experience. She is passionate about helping doctors streamline their practice, improve patient care, and create work-life balance. When she’s not mentoring doctors, she enjoys traveling, exploring new cultures, and caring for her fur family.
Almida A. Reodica
MD, DPPS, DPSPGHAN
Dr. Almida Reodica is a pediatric gastroenterologist and the head of a Feeding Difficulty Clinic & Weight Management Program. With a deep love for both medicine and nutrition, she has dedicated her career to helping children develop healthy eating habits and training pediatricians to handle feeding challenges efficiently.
DEAN Estelita C. Aguirre
CPA, MM
A renowned tax consultant and educator, Dean Estelita Aguirre is a former Deputy Commissioner of the BIR and a tax professor at UP. With a career dedicated to simplifying taxation for professionals, she has helped countless doctors and business owners navigate financial regulations with confidence.
Ryan N. De Vera
RFP, CTEP, CWM
Ryan De Vera is a financial consultant and entrepreneur with over 20 years of experience in finance, real estate, and business. As the founder of Wealth Builder Asia, he has trained over 1,000 financial advisors and helps doctors achieve financial independence. When he's not coaching professionals, you can find him running Café Vera, his coffee chain in corporate and hospital spaces.
Meet Your Instructors
Learn from Experts Who Understand Your Journey
At Med Academy, we believe that the best learning comes from those who have walked the path before you. Our courses are led by seasoned doctors, finance experts, and practice management specialists who bring real-world experience and actionable insights.
Elizza S. Senseng
MD, FPPS
Dr. Elizza Senseng is a pediatrician and healthcare entrepreneur with over 20 years of experience in private practice and medical business management. As the founding Chair of the Health Care Providers’ Cooperative, she pioneered the largest physician-led vaccine distribution network in the Philippines. Passionate about mentoring doctors, she has developed leadership, management and personal development programs at The Medical City to help Healthcare professionals prepare and build sustainable practices.
Diane Fabellon
MD, FPPS, IBCLC
Dr. Diane Fabellon is a pediatrician and International Breastfeeding Lactation Consultant with over 15 years of clinical experience. She is passionate about helping doctors streamline their practice, improve patient care, and create work-life balance. When she’s not mentoring doctors, she enjoys traveling, exploring new cultures, and caring for her fur family.
Almida A. Reodica
MD, DPPS, DPSPGHAN
Dr. Almida Reodica is a pediatric gastroenterologist and the head of a Feeding Difficulty Clinic & Weight Management Program. With a deep love for both medicine and nutrition, she has dedicated her career to helping children develop healthy eating habits and training pediatricians to handle feeding challenges efficiently.
DEAN Estelita C. Aguirre
CPA, MM
A renowned tax consultant and educator, Dean Estelita Aguirre is a former Deputy Commissioner of the BIR and a tax professor at UP. With a career dedicated to simplifying taxation for professionals, she has helped countless doctors and business owners navigate financial regulations with confidence.
Ryan N. De Vera
RFP, CTEP, CWM
Ryan De Vera is a financial consultant and entrepreneur with over 20 years of experience in finance, real estate, and business. As the founder of Wealth Builder Asia, he has trained over 1,000 financial advisors and helps doctors achieve financial independence. When he's not coaching professionals, you can find him running Café Vera, his coffee chain in corporate and hospital spaces.
FREQUENTLY ASKED QUESTIONS
About MED Academy
1. What is MED Academy?
MED Academy is a growing video-based learning site specially designed for healthcare professionals like you.
2. What Makes MED Academy Different?
MED Academy aims to provide the avenue for busy healthcare professionals who seek continuous learning and knowledge advancement. We create medical and non-medical courses which can either be accredited for continuing medical education (CME) or non-CME.
Our contributors are medical doctors and professionals with expertise ranging from specialty and subspecialty healthcare, business and finance, information technology, and personality development.
3. How Does MED Academy Work?
Browse through our list of available online courses. When you are ready to enroll, click the “Purchase Course” button. If you have not created your MED Academy account yet, you will be prompted to register. After the purchase, you can start learning at your own time, your place and at your own pace. That’s knowledge closer to you.
4. How Do I Get To Know More About MED Academy?
Please follow our official accounts: | Instagram: medacademyph | Facebook: MED Academy Philippines |
Choosing a Course
1. How Can I Find Course To Take?
You can use MED Academy’s search tool to find courses that interest you. When you find a course that you are interested in, review the course description and video primer to know more about it.
2 How Do I Enroll In A Course?
To enroll in a course, click the “ENROLL NOW” button. You will be directed to our payment section where you will be asked to settle the course fee.
My Account
1. How Do I Create A MED Academy Account?
Click this link to Register.
By creating an account, you will have access to information on our learning modules, exclusive freebies and updates on newly-released modules. Creating an account, however, does not give you access to paid lectures.
2. Do I Need To Pay For My MED Academy Account?
Registration is free! Payment will be required only upon enrollment in any of our modules.
3. What Can I Manage On My MED Academy Account?
You MED Academy account will give access to your own dashboard which contains your profile, account settings, current courses, certificates and badges.
4. How Does My MED Account Handle My Personal Information?
MED Academy is committed to protecting your personal information. Please refer to our privacy policy for complete details.
Course Payment
1. What Are The Acceptable Payment Options?
1.) Credit Cards: We accept major credit cards as a mode of payment. Your credit card will be billed immediately upon purchase and will appear in your credit card statement as Health Care Providers Cooperative.
● To pay using credit cards, choose credit card in the payment option. You will be directed to the secured credit card gateway where you will be asked to provide your account information. A one-time password (OTP) will be sent to you for confirmation. Enter your OTP to complete the transaction and wait for the email confirming that Health Care Providers Cooperative has received your payment.
● We recommend that you to retain a copy of your transaction and copy of terms and conditions and store it an easily accessible place.
2.) PayPal: To pay using this method, choose PayPal in the payment option. You will be directed to the PayPal gateway where you may choose to log-in or create your PayPal account. Select which credit card/debit card account to use for your payment. Confirm the transaction and wait for an email confirming that Health Care Providers Cooperative has received your payment.
3.) Bancnet ATMs: There are 37 participating banks with Bancnet Shopping. To pay using Bancnet, choose Bancnet in the payment option. You will be directed to the Bancnet gateway where you must choose your payment type, either bank or debit card. You will be asked to fill-in your account details. Confirm the transaction and wait for an email confirming that Health Care Providers Cooperative has received your payment. Bancnet ATM Cards Allied Bank, Allied Bank Savings, Asia United Bank, Banco Dipolog, Bangko Mabuhay, Bank of Commerce, BPI BANKO, CTBC Bank, Citystate Savings Bank, DBP, Dumaguete Bank, Eastwest Bank, Entrepreneur Bank, Greenbank of Caraga, Islabank, Korea Exchange Bank, LandBank, Luzon Development Bank, Malayan Bank, Maybank, Metrobank, PBCom, PSBank, Philippine Business Bank, Philippine National Bank, Philippine Veterans Bank, Philtrust Bank, Planbank, Postal Bank, QCRB, RCBC, RCBC Savings, Security Bank, Standard, Chartered Bank, Sterling Bank of Asia, Sun Savings Bank, Tiaong Rural Bank
4.) GCash: GCash is an internationally-acclaimed micro payment service which transforms a mobile phone into a virtual wallet for secure, fast, and convenient money transfers at the speed and cost of a text message. To pay using GCash, select GCash in the payment option. Enter your 11-digit Globe mobile number then wait for the GCash SMS (2882) and enter your MPIN to authenticate the transaction.
5.) Over the Counter Payments: Online Banking To pay Over the Counter, choose Over-the-counter-Bank payment (OTC) in the payment option. You will be asked to enter your email address. You will then receive deposit instructions with the bank account name and account number. After depositing your payment, send a screenshot or a scan of your deposit slip via email.You will receive a payment confirmation within two (2) working days. If no payment confirmation is received, please contact us for immediate assistance.
2. Are Debit Cards Accepted?
Yes, local debit cards are accepted as long as it is supported by Bancnet. If your local debit card has the Visa and Mastercard logo, you may also pay using the PayPal payment option. You may email us at [email protected] if you have questions regarding debit card use.
3. What May Be The Cause Of A Failed Transaction?
● The debit card being used may have insufficient funds.
● You might have entered the wrong ATM card number or PIN
● Card is stolen or reported stolen – The card was earmarked by the issuing bank as stolen or lost card.
● Card is expired. The bank issuing the card declined the transaction from being processed since the card being used is already expired.
● Card has a transaction limit. Some issuing banks may impose card usage limit. This means that the customer may have exceeded the limit/threshold usage during the time of the transaction e.g. withdrawal/e-shopping limit.
4. How much do I get charged in my local debit card (Bancnet ATM) for every transaction?
No charge on the cardholder.
5. When Does My Account Get Debited?
Your Local Debit Card [Bancnet ATM] will be debited immediately after purchase and the charge may appear in the statement as Health Care Providers Cooperative.
6. How would I know if my transaction was successful?
You shall receive an email notification regarding the status of your payment. It will either be Transaction Pending, Transaction Successful, or Transaction Failed.
7. If My Payment Attempt Failed, Can I Retry?
Yes. As long as the reference number has not been paid yet, the learner can still pay for it. Please note though that the learner is given 2 calendar days to complete the payment when using Over the Counter (OTC) Channels .
8. If I Fail To Make The Payment Within 2 Calendar Days Using OTC Payment, Can I Pay Using Another Payment Method?
Yes, you can still pay using other payment channels. Once you make the payment, please email the proof of payment to us at [email protected] so that we can validate and tag your payment.
9. What If I Have Questions Regarding The Charge That Appears On My Statement Of Account?
For questions regarding your purchase or charges on your statement of account, you may email us at [email protected].
10. Can I Request For A Refund?
Please refer to our Terms of Use regarding our Refund and Cancellation Policy. For valid refund requests, you may contact us at or email us at [email protected].
11. How Long Does It Take For Refund To Be Processed?
Refunds for GCash, Bancnet and Over the Counter Payments are all done manually. You will need to email us at [email protected] to lodge your requests. If we find your refund request valid, we will coordinate with you on how you can receive your refund. Refunds are usually processed within 7 working days.
Access
1. What Are The Acceptable Payment Options?
1.) Credit Cards: We accept major credit cards as a mode of payment. Your credit card will be billed immediately upon purchase and will appear in your credit card statement as Health Care Providers Cooperative.
● To pay using credit cards, choose credit card in the payment option. You will be directed to the secured credit card gateway where you will be asked to provide your account information. A one-time password (OTP) will be sent to you for confirmation. Enter your OTP to complete the transaction and wait for the email confirming that Health Care Providers Cooperative has received your payment.
● We recommend that you to retain a copy of your transaction and copy of terms and conditions and store it an easily accessible place.
2.) PayPal: To pay using this method, choose PayPal in the payment option. You will be directed to the PayPal gateway where you may choose to log-in or create your PayPal account. Select which credit card/debit card account to use for your payment. Confirm the transaction and wait for an email confirming that Health Care Providers Cooperative has received your payment.
3.) Bancnet ATMs: There are 37 participating banks with Bancnet Shopping. To pay using Bancnet, choose Bancnet in the payment option. You will be directed to the Bancnet gateway where you must choose your payment type, either bank or debit card. You will be asked to fill-in your account details. Confirm the transaction and wait for an email confirming that Health Care Providers Cooperative has received your payment. Bancnet ATM Cards Allied Bank, Allied Bank Savings, Asia United Bank, Banco Dipolog, Bangko Mabuhay, Bank of Commerce, BPI BANKO, CTBC Bank, Citystate Savings Bank, DBP, Dumaguete Bank, Eastwest Bank, Entrepreneur Bank, Greenbank of Caraga, Islabank, Korea Exchange Bank, LandBank, Luzon Development Bank, Malayan Bank, Maybank, Metrobank, PBCom, PSBank, Philippine Business Bank, Philippine National Bank, Philippine Veterans Bank, Philtrust Bank, Planbank, Postal Bank, QCRB, RCBC, RCBC Savings, Security Bank, Standard, Chartered Bank, Sterling Bank of Asia, Sun Savings Bank, Tiaong Rural Bank
4.) GCash: GCash is an internationally-acclaimed micro payment service which transforms a mobile phone into a virtual wallet for secure, fast, and convenient money transfers at the speed and cost of a text message. To pay using GCash, select GCash in the payment option. Enter your 11-digit Globe mobile number then wait for the GCash SMS (2882) and enter your MPIN to authenticate the transaction.
5.) Over the Counter Payments: Online Banking To pay Over the Counter, choose Over-the-counter-Bank payment (OTC) in the payment option. You will be asked to enter your email address. You will then receive deposit instructions with the bank account name and account number. After depositing your payment, send a screenshot or a scan of your deposit slip via email. You will receive a payment confirmation within two (2) working days. If no payment confirmation is received, please contact us for immediate assistance.
2. Are Debit Cards Accepted?
Yes, local debit cards are accepted as long as it is supported by Bancnet. If your local debit card has the Visa and Mastercard logo, you may also pay using the PayPal payment option. You may email us at [email protected] if you have questions regarding debit card use.
3. What May Be The Cause Of A Failed Transaction?
● The debit card being used may have insufficient funds.
● You might have entered the wrong ATM card number or PIN
● Card is stolen or reported stolen – The card was earmarked by the issuing bank as stolen or lost card.
● Card is expired. The bank issuing the card declined the transaction from being processed since the card being used is already expired.
● Card has a transaction limit. Some issuing banks may impose card usage limit. This means that the customer may have exceeded the limit/threshold usage during the time of the transaction e.g. withdrawal/e-shopping limit.
4. How much do I get charged in my local debit card (Bancnet ATM) for every transaction?
No charge on the cardholder.
5. When Does My Account Get Debited?
Your Local Debit Card [Bancnet ATM] will be debited immediately after purchase and the charge may appear in the statement as Health Care Providers Cooperative.
6. How would I know if my transaction was successful?
You shall receive an email notification regarding the status of your payment. It will either be Transaction Pending, Transaction Successful, or Transaction Failed.
7. If My Payment Attempt Failed, Can I Retry?
Yes. As long as the reference number has not been paid yet, the learner can still pay for it. Please note though that the learner is given 2 calendar days to complete the payment when using Over the Counter (OTC) Channels .
8. If I Fail To Make The Payment Within 2 Calendar Days Using OTC Payment, Can I Pay Using Another Payment Method?
Yes, you can still pay using other payment channels. Once you make the payment, please email the proof of payment to us at [email protected] so that we can validate and tag your payment.
9. What If I Have Questions Regarding The Charge That Appears On My Statement Of Account?
For questions regarding your purchase or charges on your statement of account, you may email us at [email protected].
10. Can I Request For A Refund?
Please refer to our Terms of Use regarding our Refund and Cancellation Policy. For valid refund requests, you may contact us at or email us at [email protected].
11. How Long Does It Take For Refund To Be Processed?
Refunds for GCash, Bancnet and Over the Counter Payments are all done manually. You will need to email us at [email protected] to lodge your requests. If we find your refund request valid, we will coordinate with you on how you can receive your refund. Refunds are usually processed within 7 working days.
Student Evaluation
1. Do I Have To Take Exams?
Some courses may require automatically graded exams to test your knowledge. After you finish and submit an exam, you will see your score.
2. Can I Retake An Exam?
Learners may retake the same exam if required.
Course Certificates
1. What Does The Course Certificate Contain?
Course Certificates contain the following information: course name, instructors name, logo of the partner institution offering the course (if applicable), CME units (if applicable), a verification URL and a statement that MED Academy has confirmed the identity of the learner who completed the course
2. Where Can I Find My Course Certificate?
After completing a course, course certificates are provided as downloadable PDF files. You can print and share them if you want.
Technical
1. What Are The System Requirements To Access MED Academy?
You can access MED Academy if your computer is less than five years old. Minimum system requirements would be latest Web Browser (Chrome, Firefox, Safari etc.) and broadband connection with 5 mbps.
2. What If The Video Does Not Load?
If you have trouble loading the videos, please try the following:
1. Refresh your browser
2. Close and re-open your browser
3. Log-out of MED Academy then log back in
4. Try using a different web browser
5. Restart your computer
3. Why Wont The PDF Load?
If you have trouble loading a PDF document, try refreshing the page. If you are still having problems, please contact us at [email protected]
4. Audio Problems?
If you have trouble hearing anything from the video or lecture, try to check if you are also having audio problems with other sites like YouTube. Check if other videos have the same problem. If other videos have no audio problems, please contact us at [email protected]
Feedback
1. Can I Give Feedback?
Your inputs are important to us. Learners may be asked to give their feedback after completing a course. Please contact us at [email protected]
2. Still Need Help??
You may send your queries anytime at [email protected] and we will get back to you at the soonest possible time. Currently our customer service representatives are available from Mondays to Fridays 10am to 7pm.
3. How Do I Contact MED Academy?
For more information, please get in touch with us through our email [email protected] from Monday to Friday between 10:00am to 7:00pm.
